We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives. Below are specific areas we are addressing throughout the guest experience within our hotel:

Employee Health, Hotel Safety, and Cleaning

We are following the CDC recommendations to protect ourselves and others including:

• Hand Hygiene: Proper and frequent hand washing is vital to help combat the spread of viruses. Our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests. We have also increased the availability of antibacterial hand sanitizers, and encourage employees and guests to use them throughout their day.
• Avoiding close contact with colleagues and guests.
• Covering mouths and nose when unable to maintain social distancing.
• Covering coughs and sneezes.
• Constant cleaning and disinfecting.

Status of Amenities

• Daily Housekeeping Service - Stay over services during your stay have been adjusted to be available upon request for stays of two or more nights. Guests will have to provide a 2-4 hour time frame where they will be leaving the room for our housekeeping team to enter and service the room. If no service is requested, fresh amenities will be available by request and placed outside your door.

Arrival

• A letter from our team will be provided at check-in with an explanation of services, how housekeeping will service the room, and where sanitizers are located throughout the property. Our staff will review the contents of the letter with each guest.

Registration Desk

• Staff is sanitizing check-in items, such as any room keys and collateral.
• Remote, mobile checkin is activated, allowing guests to minimize interaction with staff during the checkin process

Lobby & Corridors

• We have increased the frequency of cleaning and disinfecting in public spaces with the continued use of hospitality-grade cleaning solutions.
• We are focusing on sanitizing high-volume touch points, including door handles, handrails, and bathrooms.

Guest Room

• We use cleaning and disinfecting protocols to clean rooms with hospitality-grade cleaning solutions with particular attention paid to high-touch items.
• Guest rooms will be deep cleaned prior to check-in.
• All dishes and utensils are washed at 180 degrees after each guest to ensure they are sanitized.

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For general information or questions regarding our property, please email hello@herobeachclub.com. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.