House Policies

Front Desk/Concierge Hours: Opens daily from 9:00 am to 10:00 pm. (note: office is CLOSED from 10:00pm to 9:00 am)

Check-In/Check-out for hotel guests: Hero check in time is 4:00 pm, and check out time is 11:00 am. The hotel will make every effort to personalize our guests' stays if provided ETA information at time of reservation. Late checkout requests are subject to the resort occupancy and can be requested through our front desk only. Additional charges may apply.

Minimum Age Requirements: You must be 21 years or older to be able to check in into the hotel. A Valid picture ID and a valid method of payment is required. The credit card Holder must be present at time of check in.

Cancellation Policy: From Memorial Day Weekend through Labor Day Weekend, all confirmed reservations not cancelled at least 30 (thirty) days prior to the arrival date on the reservation will be non-refundable. Cancellations received outside our 30 (thirty) day cancellation period will incur on a one-time cancellation fee of $25.00 to be assessed to the credit card on file.

Off Season Policy: Outside of Memorial Day Weekend through Labor Day Weekend, cancel by 12:00 PM local hotel time at least 7 days prior to arrival to avoid a penalty charge equal to a 100% of the first night. The guest will be charged a prepayment of the first night if reservation is cancelled within 7 days of reservation.

Policies are subject to change.

Advance purchase reservations are non-refundable. Please kindly reach out to our team for assistance.

Deposit/Guarantee: All reservations must be guaranteed for arrival with a valid major credit card with expiration date. The hotel will charge the card on file following our “Hotel Guarantee Policies” which states that for any reservations booked with arrival date from Memorial Day Weekend through Labor Day weekend a full amount of the entire guest’s stay including taxes and resort fees will be placed on the card on file. On the event that the card on file does not go through with the mention charges above, the hotel reserves the right to automatically cancel the reservation without further notice to the guest. The hotel will not hold any reservation unless secured by the above methods. Upon check in; guests may use another form of acceptable payment for their accommodations.

Off Season: The total of the first night room, taxes, and resort fees will be required for the hotel to guarantee the reservation. On the event that the hotel is unable to obtain a charge equal to the first night, room, taxes, and resort fees on the card on file, the hotel will reserve the right to cancel the reservation without further notice to the guest.

Smoking Policy: Hero Beach Club is 100% non-smoking facility. Smoking is not permitted anywhere within the hotel, including public areas. Should it be determined that smoking has taken place in a guestroom, the hotel will charge a $250.00 non-refundable cleaning fee, placed on the guest folio before or after check-out.

Pet Policy: No pets allowed except for service animals. Please advise when making a reservation if bringing a guide dog or service animal into the hotel so we may prepare for arrival accordingly.

Extra Person Fee: Room rates are listed for single / double occupancy. Additional adults sharing a room will incur a charge of $80 per night, per person, up to four in a room.

ADA Policy: Hero Beach Club is 100% compliant with the American’s With Disabilities Act (ADA). We offer 2 accessible rooms within the hotel. Please ensure requests reach us by placing it in the comments section of the online reservation form, or by calling us directly at 631-668-9825 after the reservation has been made.

Roll Away Beds and Connecting Rooms Request: Twin high-rise Air mattress are available for an extra charge of $40 per night plus tax (fee is in addition to 3rd person fee if required). Room type must fit rollaway (note: queen Standard/Ocean Front/Double rooms do not accommodate a rollaway) and requests must be confirmed with property directly. Connecting rooms are not available, we do not have connecting rooms in the hotel. However; we do have a two and a three-bedroom suite, please contact our property directly.

Children’s Policy: Children 12 and under are free if using existing bedding. Rollaway fee will apply if required (note: queen Standard/Ocean Front/Double rooms do not accommodate a rollaway)

Fees, Taxes & Service: 11.625% state, city & occupancy tax per night are required year-round. $50.00 Nightly Resort Fee during High Season will apply to all reservations. $25.00 Nightly Resort Fee during Low Season will apply to all reservations.

Hotel Payment Policy: For guest accommodations to be confirmed, at the time of check in sufficient credit credentials for payment of accommodations must be provided through the authorization of a debit or credit card. When a debit or credit card is presented for authorization, please be advised that a credit hold in the amount of guest room charges, applicable taxes and a provision for incidental charges will be placed on the banking account. Cash payment upon check out is currently not acceptable.

Accepted Methods of Payment:

  • Master Card

  • Visa

  • American Express

  • Discover Card

Outdoor Heated Pool: The outdoor heated swimming pool is located on ground level. The pool is open from 8:00 am to 8:00 pm. No lifeguard is on duty. Children under the age of 16 must be accompanied by an adult.

Resort Bikes & Beach paddle boards: Hero bikes and beach paddle boards are complimentary to Hero Resort hotel guests. Please see the front desk for assistance. Children under the age of 16 must be accompanied by an adult.


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