As the situation around Novel Coronavirus (COVID19) continues to evolve we are actively making the changes to our protocols to ensure we provide safety and flexibility for our guest here at Hero Beach Club.

For us at Hero Beach Club, the safety, security and health of our guests and team members is of the utmost importance and our highest priority.

Here are the actions we have taken at Hero Beach Club:

HOTEL:

We are OPEN to welcome you. While you should consult your health professional, we believe that the ocean air may just be what the doctor orders.

We have modified our cancellation policy and allow for full flexibility and cancellation up to 72 hours prior to arrival until the end of June. If you do feel ill on the same day of your arrival, we will cancel without penalty and simply ask you to contact us directly at your earliest convenience before our 4pm check-in time.

For third party Travel Agent Reservations: We ask you to contact the booking agent directly to make any modifications to your third-party reservation. We are not authorized to directly modify third party reservations.

For direct reservations: Follow instructions on your reservation confirmation-email to cancel or modify your reservation. Call us directly at (631) 668-9825 if you need any special assistance.

HEALTH & SAFETY:

Our team here at Hero Beach Club has been briefed on the additional measures and new protocols, is abreast of the latest news and information concerning Covid-19. All efforts have been taken to safeguard your and our employee’s safety and health.

Cleanliness and Safety:

  • All employees are required to engage in frequent hand-washing
  • All employees are required to wear a face mask while on premises
  • We have deployed hand sanitizer at our check-in table
  • Our staff is trained to avoid close contact and practice social distancing
  • Our staff has been instructed on increased sanitation measures we have taken to sanitize public area, key cards, public guest rooms and specific touch points such as our Hero Beach bikes

It is during times like this where our community must be galvanized, and hospitality matters most. Whether your travel plans are now or in the future, we at Hero Beach Club are ready to welcome you.

Best of Health,

Your Team at Hero Beach Club